Our guarantee
7 days. Full refund. No questions.
7-day money-back guarantee
Not happy with your portraits? Email us within 7 days and we'll refund you in full. No forms, no questions asked.
How to request a refund
Email [email protected] with your order reference. We'll process your refund within 2 business days.
Refund processing time
Once approved, refunds typically appear in your account within 5–10 business days, depending on your bank.
One more thing for EU customers
Your 7-day satisfaction guarantee applies in full. We start generating immediately after payment — under EU digital content rules, this means the standard 14-day withdrawal window is waived (you give this consent at checkout). Our own guarantee gives you equivalent protection on quality. If you're not happy with the results, just email us within 7 days.
Questions? Email us at [email protected] — we respond within 1–2 business days. Visit our contact page.